Frequently Asked Questions

While telehealth has proven to be effective for a wide range of mental health conditions, there are certain situations and disorders where in-person care may be more appropriate due to complexity, severity, or specific treatment needs. For this reason, we do not treat psychotic disorders, severe developmental disorders, those with complex or unstable medical conditions, or acute substance withdrawal requiring medical detox. Appropriateness of telehealth services is at the discretion of our provider. Referrals for local in-person clinics will be provided if telehealth services are deemed inappropriate

Controlled substances will not be refilled early and cannot be refilled if the patient is not reasonably compliant with appointments. Any aggressive or inappropriate behaviors, non-compliance with appointments, or staff harassment in or around the prescribing of controlled substances will result in a one-time, rapid taper of the medication and immediate discharge from our care.

​We are unable to provide letters in support of surgery, emotional support animals, child support/child custody/parental rights, disability determinations, or forensic determinations (competency evaluations). We do not offer Suboxone or Methadone services at this time. No MAT. 

If you are late, it is at the discretion of the provider to decide whether there will be enough time left in your scheduled appointment to be safely evaluated and cared for. Any patient that is more than 10 minutes late to a new patient appointment or follow-up appointment will need to reschedule their appointment. In this case, the No Show Policy will apply and you will be charged a fee of $50  to your payment method on file. ​